If you aren’t satisfied with your order, you can reach out to hello@theinfusedkettle.com and our Customer Experience agents will be happy to assist you promptly.
Cancellations
All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.
In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.
Replacements
A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases.
Damaged/Incorrect Product Received
Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable
Item missing from order
Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable
Expired Product Received
Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable
Returns
We do not accept returns on any products because:
We wish to keep our carbon footprint in check
F&B products lose freshness over the course of return proces
Conditions under which replacement/cancellation requests will not be accepted -
The replacement request is generated after 5 days from the date of delivery.
The damaged/ missing product is reported after 5 days from the date of delivery.
The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.
Wrong product was ordered by the customer.
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Managing diabetes is as easy as sipping tea. High grown green tea leaves from Darjeeling and sugar cutting ingredients from Ayurveda, infused with diabetes curbing properties. Sip every day and notice the difference.
Advantaging the innate potency of tea, we bring you a blend with a gratifying choice of spices and the most nutrient-dense ingredients ever. Sip to naturally strengthen your immunity and power through a hectic lifestyle.
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Sip serenity with every brew! Our Moonlight Strawberry White Tea is packed with antioxidants which is great for your skin, and even boosts your mood. Plus, it’s a concentration superhero.
